I’m so so so so Very disappointed with WinStar I have been Elite several times in the past we had a host come say Congratulations in the past now nothing when you become Elite the free play is a slap in the face ….

Until they prove to me their keno machines have at least a 92 percent payback, I wont go back. The place should be shut down, but, people consider losing money as enrertainment even though they cant afford groceries or rent. Now, you couldnt win if you put $10,000 dollars through a machine. They removed the quarter multicard machines around the rome bar after the pandemic probably because I won thousands on those machines. The sad thing is it wasnt always that way. I shudder to think what their computer slot machines are set at. They have no accountability since they are on Indian land even though they have a crepe paper gaming authority. If you cant hit a five spot playing 20 card keno with 100 dollars spent, you are simply being robbed of your money. I can say without hesitation that Winstar must be setting their video keno at 88 percent and probably much lower. Having lived in las vegas for 20 years I knew slot techs who showed me the percentage of payout on nickel keno machines and the average payout is 92 percent. Please note, banned and/or barred individuals may take up to 90 days to be removed from our direct marketing programs, including direct mail pieces, emails, etc.Investigate this place for highway robbery. All guests must abide by the posted WinStar World Casino and Resort house rules Failure to comply with house or promotional rules or verbal instructions from property management may result in temporary or permanent loss of membership benefits and/or being barred from the facility. Express lines available at participating outlets only. Bingo, Keno, Poker and Off-Track Betting play and retail purchases are not eligible for tier tally point earnings.

Management reserves the right to make changes to benefits without notice. Membership benefits are based on availability, play and Casino Host or management discretion. ( as outlined in the house rules) at any open Players Club location in order to sign up, change and/or access personal account information. All guests must present a valid photo I.D.

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